CODESYS Support Ticket

€100.00
Plus VAT
SKU
2107100000

In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Support Ticket.

Product Description

The following procedure applies to the processing of CODESYS Support Tickets:

  • The tickets are processed in the order of the entry date.

  • The initial response to your ticket will be given by our support team within a maximum of 3 working days.

  • For the processing of a ticket the time frame of one hour is always provided. If your problem can not be resolved within this timeframe, we will contact you.

If regular requests have to be addressed to CODESYS support, an end customer support contract can be concluded. This contract eliminates the need to purchase a CODESYS Support Ticket before making a request. For further details on the contract, please contact CODESYS Sales via “My question”.

When you do not need CODESYS support ticket?

  • If you have already purchased a CODESYS Runtime Toolkit or CODESYS Visualization Toolkit, you are eligible without CODESYS support ticket to make a request to the CODESYS Support (OEM Support).

  • Some products available CODESYS store already include a support ticket. To find out whether the purchased product already contains a support ticket, please click on the “Product Details” tab in the respective product view.

  • If a CODESYS Enduser Support Agreement exists.

Reporting of general errors

General error in CODESYS products can be reported directly by clicking on “My question” in CODESYS Store.

Products from third parties

If you would like support for third-party products, please contact them directly.

Requirements

Programming System

-

Runtime System

-

Supported Platforms/ Devices

CODESYS products in the CODESYS Store

Additional Requirements

-

Restrictions

  • Support only for CODESYS products

  • No CODESYS Support for products of Store partners

  • The support entitlement is valid for one year from the date of purchase.

Licensing

-

Required Accessories

CODESYS Store Account

Support


CODESYS GmbH

A member of the CODESYS Group

Memminger Straße 151
D-87439 Kempten
Germany

sales@codesys.com

This product includes a support authorization for use within one year after purchase.

To submit your support request, please use our contact form and include your order number and a short description of the issue.

For pre-sales inquiries, please use the contact form as well.

Supplier


CODESYS GmbH

A member of the CODESYS Group

Memminger Straße 151
D-87439 Kempten
Germany

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