CODESYS Immediate Support
In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Immediate Support.
In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Immediate Support.
Procedure for processing your CODESYS Immediate Support
Redeeming and managing CODESYS Immediate Support
If you have purchased a Support Ticket, there are two important places where you can find information about it:
To redeem your ticket, click on the menu item " My Support Authorizations " in your Store account. Here you can describe your request. Please attach all information that may be helpful for processing your request so that our support team can answer your question as quickly as possible. For more details, please refer to the following list.
If you would like to attach project files or other information, please use the CODESYS Helpdesk.
What information is required to process a support case?
CODESYS Premium Support
If you can already foresee that you will be making regular inquiries to CODESYS Support, you can purchase Premium Support in the Store. If you have purchased Premium Support, you can submit your requests directly via the helpdesk within the booked period. You do not need to purchase additional Support Tickets.
For further details on Premium Support, please refer to the Store under Premium Support:
In which cases do you not need a CODESYS Immediate Support?
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany
This product includes a free addition to an otherwise paid support authorization of one hour of support. There is no time limit on redemption.
To submit such a technical support request after purchase, a CODESYS Store account is required. After logging in, please use the "My Support Authorizations" list in your account or use the "My Question" contact form. After you have described and submitted your problem, the message will be forwarded to our technical support. They will contact you immediately to determine the next steps.
For general error messages or pre-sales inquiries, please also use the "My Question" contact form and select the appropriate department. This type of request can be used without logging in. A list of alternative support options can be found in the support section of the CODESYS Group website.
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany