CODESYS Support Ticket
In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Support Ticket.
In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Support Ticket.
The following procedure applies to the processing of CODESYS Support Tickets:
The tickets are processed in the order of the entry date.
The initial response to your ticket will be given by our support team within a maximum of 3 working days.
For the processing of a ticket the time frame of one hour is always provided. If your problem can not be resolved within this timeframe, we will contact you.
If regular requests have to be addressed to CODESYS support, an end customer support contract can be concluded. This contract eliminates the need to purchase a CODESYS Support Ticket before making a request. For further details on the contract, please contact CODESYS Sales via “My question”.
When you do not need CODESYS support ticket?
If you have already purchased a CODESYS Runtime Toolkit or CODESYS Visualization Toolkit, you are eligible without CODESYS support ticket to make a request to the CODESYS Support (OEM Support).
Some products available CODESYS store already include a support ticket. To find out whether the purchased product already contains a support ticket, please click on the “Product Details” tab in the respective product view.
If a CODESYS Enduser Support Agreement exists.
Reporting of general errors
General error in CODESYS products can be reported directly by clicking on “My question” in CODESYS Store.
Products from third parties
If you would like support for third-party products, please contact them directly.
Programming System | - |
Runtime System | - |
Supported Platforms/ Devices | CODESYS products in the CODESYS Store |
Additional Requirements | - |
Restrictions |
|
Licensing | - |
Required Accessories | CODESYS Store Account |
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany
This product includes a free addition to an otherwise paid support authorization of one hour of support. There is no time limit on redemption.
To submit such a technical support request after purchase, a CODESYS Store account is required. After logging in, please use the "My Support Authorizations" list in your account or use the "My Question" contact form. After you have described and submitted your problem, the message will be forwarded to our technical support. They will contact you immediately to determine the next steps.
For general error messages or pre-sales inquiries, please also use the "My Question" contact form and select the appropriate department. This type of request can be used without logging in. A list of alternative support options can be found in the support section of the CODESYS Group website.
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany