In case of technical problems when using products from the CODESYS Store, the CODESYS OEM Support will be happy to help you with the purchase of a CODESYS Support Ticket.
How we handle CODESYS support tickets
Management of CODESYS support tickets
The CODESYS support ticket is managed in the personal CODESYS Store account of registered CODESYS Store customers.
A CODESYS support ticket can be opened via the menu item ‘My Orders’ as soon as a technical question arises for the CODESYS support. For the fastest possible processing, please submit your support ticket with as detailed a description of the problem as possible.
If the CODESYS support ticket is not used, it remains available in the list of orders for future requests.
The CODESYS Store provides a clear list of closed and open requests in the ‘My Support Authorizations’ menu, which can be used to track and process requests.
End Customer Support Agreement
If you need to contact CODESYS Support on a regular basis, you can purchase an End Customer Support Agreement. This contract eliminates the need to purchase a CODESYS support ticket before submitting a request.
For more details about the contract, please contact CODESYS Sales via ‘My Question’.
When do you not need a CODESYS support ticket?
Reporting general bugs
General errors in CODESYS products can be reported directly via the ‘My Question’ button in the CODESYS Store.
Products of other manufacturers
If you need support for products from other manufacturers, please contact them directly.
Programming System | - |
Runtime System | - |
Supported Platforms/ Devices | CODESYS products in the CODESYS Store |
Additional Requirements | - |
Restrictions |
|
Licensing | - |
Required Accessories | CODESYS Store Account |
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany
This product includes a free addition to an otherwise paid support authorization of one hour of support. There is no time limit on redemption.
To submit such a technical support request after purchase, a CODESYS Store account is required. After logging in, please use the "My Support Authorizations" list in your account or use the "My Question" contact form. After you have described and submitted your problem, the message will be forwarded to our technical support. They will contact you immediately to determine the next steps.
For general error messages or pre-sales inquiries, please also use the "My Question" contact form and select the appropriate department. This type of request can be used without logging in. A list of alternative support options can be found in the support section of the CODESYS Group website.
CODESYS GmbH
A member of the CODESYS Group
Memminger Straße 151
D-87439 Kempten
Germany
